Customer Service Survey


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Decades of Trusted Service

With over 20 years of experience, American Medflight is the region's leading fixed-wing, critical care air ambulance service.  With four aircraft solely dedicated to air ambulance operations, we provide 24-hour service regionally, nationally, and internationally from our primary base in Reno, Nevada.  In order to best serve our valued clients in rural Nevada and California, we also maintain outstation bases located in Ely and Elko  on Nevada's eastern slope and in Susanville, California.

American Medflight is a licensed air ambulance provider and is not a broker.  We own and maintain all of our aircraft and medical equipment, and employ a staff of full time pilots, nurses, paramedics and support personnel.  American Medflight has its own FAA Air Carrier Certificate (Part 135) allowing us to operate within the contiguous 48 states, Canada and Mexico.

American Medflight offers complete, seamless advanced medical care in a safe, rapid, and cost efficient fixed-wing aircraft environment.  Whether the patient is critically ill and in need of advanced life support nursing services or is simply bedridden and unable to fly commercially, one simple phone call is all that is required to initiate the aeromedical transport process.

American Medflight provides for all aspects of the medical flight, including arrangements for ground services, medical care personnel, equipment and aircraft.  Our skilled, compassionate medical team assumes care for the patient at the hospital or location of origin, and remains with the patient until they are accepted by the medical staff at their destination.

Stability You Can Count On

While many other air ambulance services have come and gone over the years, American Medflight has remained committed to serving seriously ill and injured patients and has closely listened to the healthcare community's needs.  Over the long run, our expertise in aviation and medical care has allowed us to provide more resources, higher quality and faster service, often at a lower cost to the patient.

A Culture of Service

American Medflight is an employee-owned company, resulting in a culture of service unlike any other.  Each employee has the opportunity to share in the success of the company through their commitment to providing the highest level of patient care, flight safety and customer service.  This unique business model has contributed to our enviable record of financial stability and management continuity.

Peace of Mind:  Our SaveAir Membership Program

At American Medflight, we understand that lifesaving aeromedical transportation may cause an unexpected financial burden.  Even insured patients may be left with thousands of dollars in out-of-pocket expenses.  To provide peace of mind, we offer an affordable option through our SaveAir membership program.  Subject to the terms and conditions of the SaveAir Membership Agreement, once you become a member, we will work with your insurance company to secure payment for our aeromedical care and transportation, and waive any remaining balance due.  Call our business office today at 775-856-5800 to learn more about our SaveAir membership program and how it may benefit you and your family.

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